Frequently Asked Questions
How many cases fill a 20ft and 40ft container?
This depends on the individual items, as each product has its unique weight and volume.
What is the maximum limit allowed to load in containers?
The maximum weight and volume for container sizes are approximately as follows:
20ft container - Weight: 26000 kgs, Volume: 30 CBM
40ft HC container - Weight: 26000 kgs, Volume: 70 CBM
20 Reefer container - Weight: 26000 kgs, Volume: 26 CBM
40ft Reefer container - Weight: 26000 kgs, Volume: 62 CBM
Can you load goods without pallets?
Yes, we can load goods as requested: palletised, hand-balled or a mix of both. Please specify which you would prefer so that we can pack accordingly.
What documentation can you provide?
We provide all standard shipment documents, such as the Invoice, Packing List and Bill of Lading.
Depending on the destination of goods, we can also supply the Certificate of Origin, Certificate of Free Sale, Health Certificate and EUR 1.
We are also able to authorise documents from the relevant Chamber of Commerce if required. When placing your order, please specify what documents you need.
Can you provide images, barcode and pallet logistics for products?
This information can be provided upon request.
What are the transit time for required ports and container prices?
The transit time and container prices for each destination vary. Please request this information from your Account Manager.
Can you provide FOB or CIF prices?
Yes, CIF and FOB prices can be quoted upon request. Please mention the destination to receive a price.
What is the lead time for goods?
The general lead time for most suppliers is 7 - 10 working days. However, this may vary depending on the item. Confectionary items usually have a longer time of around 3 - 4 weeks. Lead time for goods can be provided before confirming your order.
Do you provide goods by air freight also?
Yes, we also provide goods by air freight. Please send your enquiry from the website and email us on info@santax.co.uk specifying that you require the goods by air freight.
Can I customise my order?
Yes, we offer customisable orders to meet the specific needs of our customers. Please get in touch with our sales team for more information.
Do you deliver products, or do I need to pick them up?
We offer both delivery and pick-up options. Delivery fees may apply depending on the location and the order size.
How do I place an order?
You can place an order by contacting our sales team directly.
What products does your company offer?
Our company offers a broad range of Fast-Moving Consumer Goods (FMCG) that encompass:
Beverages: This includes both alcoholic and non-alcoholic beverages, like juices, soft drinks, energy drinks, beer, and wine.
Snacks & Confectionery: Various snacks such as crisps, popcorn, and a wide array of sweets like chocolates, candies, etc.
Health & Beauty Products: Includes soaps, shampoos, conditioners, skincare products, and other personal care items.
Household Goods: Products such as detergents, cleaning supplies, paper products, and other household necessities.Pet Products: This includes pet food, toys, grooming products, and other pet care items.
Don't hesitate to contact us directly for the complete list of our offerings.
Do you only stock items that are of UK origin?
We offer products from the UK as well as other country origins. If you cannot see your product of interest on our website, please email us your requirements at info@santax.co.uk
Do you stock any short-dated goods?
We regularly have short-dated items on promotion. Please subscribe to our mailing list; we can keep you updated on these promotions.
Do you offer any discounts on first orders?
Our prices are very competitive. However, depending on your order quantity, we may be able to offer you an additional discount on your first order.
What shelf life do the products generally have?
As we usually buy directly from the manufacturers, we can retain much of the manufacturer’s original shelf life. We can provide exact expiry dates for products currently in our warehouse.
Do you have any special/seasonal promotions?
Our regular promotions run biweekly, and we also have weekly special promotions. Additionally, we run seasonal promotions for Easter, Eid and Christmas.
If you are interested in our promotional items, please subscribe to our mailing list.
What are your payment terms?
Our payment terms are flexible. We can offer various payment terms to suit your requirements.
How many items can I mix in one container?
It’s up to you; you can take a container with only one item or a mix of 100 items. We can load it as per your requirements.
What is your minimum order requirement?
If you are based in the UK/Europe, the minimum order requirement is £3000. If you are based out of Europe, the minimum requirement is 1x20ft Container or £3000 if you are willing to take goods by air freight.
I am new to FMCG products and do not know about the products, but I would like to start buying. Please confirm how I can start?
You can email us your details at info@santax.co.uk, and we will send you our complete product list with the list of fast-moving products for your market. If you find anything of your interest; we will be more than happy to assist you with the best prices.
